Returns & Exchanges

While we take every precaution to ensure the safe transit of our lamps, we can't always guarantee they'll be handled with the utmost care. If any issues arise during shipping, please reach out to us immediately. We accept returns related to shipping damage within two weeks of confirmed delivery, with each case individually assessed to confirm transit damage.

For any concerns regarding the light itself, please contact us promptly for troubleshooting. Our Nautilus range features an easily interchangeable LED light bulb available on our site. If the issue persists, kindly return your lamp in a secure box (preferably the original one) with ample padding. We'll diligently address and resolve each case, coordinating with you for the best possible outcome. Shipping costs for these issues will be refunded.

 

If you would like to lodge a return, please head to our contact form, or email us at shellamps.co@gmail.com.