Shipping policy

At Shellamps, we aim to provide our customers with fast and reliable shipping for all of our products. We’ve partnered with Australia Post to offer global shipping services that are both secure and efficient! For your peace of mind, all postage prices include Australia Post Extra Cover, providing insurance against loss or damage during delivery.

Domestic shipping

We use Australia Post to send your items and offer both standard and express shipping. Once sent, standard delivery orders will arrive in 2-6 business days and express orders in 1-3 business days, depending on where you are located. Australia Post can deliver to apartments, PO Boxes, Parcel Lockers and remote locations.*

International shipping

We ship international orders with Australia Post. Once sent, standard delivery orders will arrive in 6-16 business days and express orders in 4-12 business days. Regional and rural locations may take longer.*

Tracking

Once shipped, you’ll be able to track your package, receive estimated delivery dates and request that it be left in a safe place using the AusPost app or your MyPost account. Parcels can also be tracked on the Australia Post website. Please allow up to 24 hours for your tracking number to start showing updates.

Collection points

You can collect your parcel from one of Australia Post’s 4,700+ collection points, including a Post Office, PO Box or free 24/7 Parcel Locker. Get the AusPost app to register for a collection point.

Parcel Lockers

You can choose to collect your parcel from a free 24/7 Australia Post Parcel Locker. How to use a Parcel Locker 1. Sign up for a MyPost account and verify your identity. 2. Choose a Parcel Locker - search for an address and select ‘Parcel Locker’ as the type of location you’re looking for. Save the details as your alternative delivery address. 3. At checkout, enter your Parcel Locker as your delivery address. 4. When your parcel arrives, you’ll receive an SMS or email containing an access code to open your Parcel Locker. You’ll have 48 hours to collect it. All parcels not collected within 48 hours will be available for collection at a nearby Post Office.

Safe Drop

If you're not home when your order arrives, eligible parcels will be left in a safe place. If there's no safe place to leave your parcel, it will be taken to the nearest Post Office or a 24/7 Parcel Locker for you to collect.

Attempted delivery when signature is required

If a signature is required and no one is there to accept the parcel, it will be taken to a Post Office nearby or placed in a Parcel Locker. Australia Post will notify you of the collection details by email, SMS, the AusPost app or leaving a card.

Delivery Issues

If your order has been lost, damaged, or delayed, please contact our customer service team. We will work with Aus Post to resolve the issue as quickly as possible.

Contact Us

If you have any questions or concerns regarding shipping, please reach out to us through the contact form on our website or email us at shellamps.co@gmail.com
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